Shipping Policy

At Vibrannu, we primarily provide digital and matrimonial-related services. This Shipping Policy explains how digital products, documents, and any applicable physical items are delivered to users.

1. Digital Service Delivery

Most services offered by Vibrannu are delivered digitally through:

Email communication
User dashboard/account
WhatsApp or mobile communication
Online profile activation

Digital services are generally processed and delivered within the promised service timeline after successful payment verification.

2. Profile & Membership Activation

Matrimonial memberships, subscriptions, and profile-related services are usually activated within:

24 to 48 business hours after successful payment
Subject to profile verification and approval

Delays may occur during holidays, technical maintenance, or incomplete user information.

3. Physical Product Shipping (If Applicable)

If any physical materials, gifts, or promotional products are offered:

Shipping timelines may vary depending on location
Delivery is handled through third-party courier partners
Estimated delivery time is generally 5–10 business days

Shipping charges, if applicable, will be shown during checkout.

4. Incorrect Shipping Information

Users are responsible for providing accurate shipping and contact details. Vibrannu will not be responsible for delays or failed deliveries caused by:

Incorrect address
Wrong contact information
Unavailability of the recipient

Additional charges may apply for re-shipping requests.

5. Delivery Delays

While we aim to ensure timely delivery, delays may occur due to:

Courier partner issues
Weather conditions
Public holidays
Technical or operational issues
Government restrictions or emergencies

Vibrannu shall not be held liable for delays caused by third-party shipping providers.

6. Order Tracking

For physical shipments, tracking details may be shared via:

once the order has been dispatched.

7. Damaged or Missing Items

If you receive a damaged package or if items are missing, please contact our support team within 48 hours of delivery with proper proof/photos for assistance.