Refund Policy

At Vibrannu, we are committed to delivering high-quality wedding photo editing and post-production services. Because our services involve custom creative work tailored to each client’s requirements, every project is handled with care and professionalism. This Refund Policy explains the conditions under which refunds may or may not be provided. By placing an order with Vibrannu, you agree to the terms outlined below.

Information or Project Details Collected

To process your order and evaluate any refund-related request, we may collect:

• Client name and contact information.
• Order or project details.
• Submitted RAW files, images, or project assets.
• Editing instructions and style references.
• Payment details and transaction records.
• Communication related to the project or refund request.

This information is used solely to manage your project and resolve service-related concerns.

How Information or Files Are Used

Project files and information are used only for providing the requested editing services and handling customer support. They may also be reviewed when investigating quality concerns or refund requests.

Your files are never sold, shared, or used for unauthorized purposes. All project information is handled with appropriate confidentiality and security.

Client Responsibilities

To ensure a smooth workflow and avoid misunderstandings, clients are responsible for:

• Providing complete and accurate editing instructions.
• Uploading high-quality and accessible files.
• Reviewing quotations, timelines, and project requirements before approval.
• Responding promptly to clarification requests.
• Reviewing delivered work within the agreed timeframe.

Refund requests based solely on changes in personal preference after project completion may not be eligible.

Project Approval and Revision Handling

We encourage clients to review all delivered work carefully.

• If the delivered work does not meet the agreed editing instructions, clients should request revisions within the agreed review period.
• We will make reasonable efforts to resolve quality concerns through revisions before considering any refund request.
• Once a project has been approved or accepted by the client, it is considered complete.
• Since our services involve customized digital editing, refunds are generally not available after substantial work has been completed or final files have been delivered, except where required by applicable law.

Digital Delivery or Communication Process

All edited files, invoices, updates, and project communication are delivered electronically through secure channels such as email or approved cloud storage platforms.

Clients should ensure that their contact information is accurate and download delivered files promptly. Any issues with file delivery should be reported as soon as possible so they can be resolved quickly.

Contact Details for Questions

If you have questions about this Refund Policy or wish to discuss a project-related concern, please contact our support team.

Vibrannu
Email: info@vibrannugmail.com
Website: https://vibrannu.com/