At Vibrannu, customer satisfaction is important to us. This Refund Policy explains the terms related to payments, cancellations, and refunds for our services.

1. Service Payments

All payments made for services, subscriptions, photo editing packages, or matrimonial memberships on Vibrannu are processed securely and are subject to the terms mentioned below.

We accept payments through trusted and secure online payment gateways. Users are responsible for providing accurate payment details during transactions.

2. No Refund Policy

Once a payment has been successfully made, it is generally non-refundable. Refunds will not be provided for:

• Change of mind after purchase
• Unused services or memberships
• Delay caused by incomplete information from the user
• Dissatisfaction due to personal preferences after delivery
• Failure to read service details before purchasing
• Account suspension due to violation of our terms and conditions

3. Eligibility for Refund

Refunds may only be considered in the following situations:

• Duplicate payment made by mistake
• Technical error resulting in failed service delivery
• Payment deducted but service not activated
• Verified issue caused from our side
• Incorrect transaction due to system malfunction

Approved refunds will be processed only after proper verification by our support team.

4. Refund Processing Time

If a refund is approved, the amount will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.

Processing time may vary during public holidays or banking delays.

5. Cancellation Policy

Users may request cancellation of services before work has started. Once the service process has begun or the order is delivered, cancellation may not be possible.

Vibrannu reserves the right to cancel or suspend any service in cases of suspicious activity, misuse, or policy violations.

6. User Responsibilities

Users must ensure that all information submitted on the platform is accurate and genuine. Vibrannu is not responsible for refund claims arising from incorrect details provided by the user.

7. Limitation of Liability

Vibrannu shall not be held liable for any indirect, incidental, or consequential loss arising from the use of our services, payment gateway failures, or delays caused by third-party providers.